Zone of Integrity Towards a Region Free from Corruption (ZI-WBK) USU Faculty of Social Sciences and Political Sciences

Welcome to the Zone of Integrity Towards a Region Free from Corruption (ZI-WBK) of the USU Faculty of Social Sciences and Political Sciences, an initiative prioritizes Bureaucratic Reform with integrity and superior service.

As a role model in upholding integrity and preventing corruption, ZI-WBK is the main foundation for developing Integrity Zones in government agencies. Integrity, defined as an attitude of consistency between words and deeds, gets the leading portion in every agency unit within this zone. Meeting the standards of the PAN-RB Ministerial Regulation Number 52 of 2014, ZI-WBK not only focuses on change management, governance, HR management systems, supervision, and performance accountability but also on improving the quality of public services.

With ZI-WBK, the USU Faculty of Social Sciences and Political Sciences affirms its commitment to creating a clean, accountable, and serving bureaucratic environment with high integrity. Together, let us build integrity as the primary foundation for providing the best service for the community.

1.1 Establishment of ZI-WBK Development Team

To establish an Integrity Zone towards a Corruption-Free Area / Clean and Serving Bureaucratic Area (ZI-WBK-WBBM), Universitas Sumatera Utara Faculty of Social Sciences and Political Sciences appointed an Integrity Zone Implementation Team to obtain the WBK / WBBM predicate in 2023. This team has several criteria, including integrity and competence, understanding duties and functions, discipline and high dedication, and never committing criminal acts and violating the code of ethics. The following are documents related to the formation of the USU Faculty of Social Sciences and Political Sciences ZI-WBK team:

1.1.1 Decree of the USU Chancellor on the USU Bureaucratic Reform Team for 2021 (Download)
1.1.2 Decree of the USU Chancellor on the Dismissal and Appointment of Expert Staff of the USU Chancellor (Download)
1.1.3 Decree of the Dean of the USU Faculty of Social and Political Sciences on the Integrity Zone Implementation Team to Obtain the WBK / WBBM Predicate of the USU Faculty of Social and Political Sciences in 2024 (Selengkapnya)

1.2 Selection of ZI-WBK Development Team Members

1.2.1 Daftar Riwayat Hidup Dan Rekam Jejak Pimpinan Dan Koordinator Tim Zona Integritas Fakultas Ilmu Sosial Dan Ilmu Politik (Download)
1.2.2 SURAT EDARAN TIM ZIWBK 2023 (Download)
1.2.3 Dokumen Rapat Pembentukan TIM ZIWBK (Download)

2.1 ZI-WBK Development Work Plan Document

To realize ZI-WBK at the USU Faculty of Social Sciences and Political Sciences, we have a strategic plan for each study program at the USU Faculty of Social Sciences and Political Sciences.

2.1.1 Strategic Plan of the USU Faculty of Social Sciences and Political Sciences 2020-2024 (Download)
2.1.2 Strategic Plan of the USU Undergraduate Program in Social Anthropology 2020-2024 (Download)
2.1.3 Strategic Plan of the USU Doctoral Program in Development Studies 2020-2024 (Download)
2.1.4 Strategic Plan for the USU Undergraduate Program in Public Administration 2020-2024 (Download)
2.1.5 Strategic Plan for the USU Undergraduate Program in Communication Sciences 2020-2024 (Download)
2.1.6 Strategic Plan for the USU Undergraduate Program in Sociology 2020-2024 (Download)
2.1.7 Strategic Plan for the USU Undergraduate Program in Political Party 2020-2024 (Download)

2.2 Priority Targets Relevant to ZI-WBK Objectives

To realize ZI-WBK at the USU Faculty of Pharmacy, we have priority targets relevant to the WBK objectives in the following document.

2.2.1 Strategic Plan of USU Faculty of Social Sciences and Political Sciences 2020-2024 (Download)

2.3 Socialization Mechanism of ZI-WBK Development

Here are some documentation of the socialization of ZI-WBK development by the USU Faculty of Pharmacy:

2.3.1 Publication on USU Faculty of Social Sciences and Political Sciences Website (Download)
2.3.2 Socialization of ZI-WBK through Social Media (Download)
2.3.3 Socialization of ZI-WBK through Banners in Public Services (Download)

3.1 All Development Activities Have Been Implemented According to Plan

3.1.1 ZI-WBK Development Accountability Report in 2023 (Download)

3.2 Monitoring and Evaluation of ZI-WBK Development

3.2.1 Aplikasi Satu Atap (ASA) Evaluation in 2024 (Download)
Notes of the ZI-WBK Evaluation and Monitoring, 20th December 2023 (Download)
3.2.3. ZI-WBK Monitoring Report (Download)
3.2.4 ZI-WBK Development Accountability Report in 2023 (Download)

3.3 Follow-up of Monev Results

4.1 Leaders Serve as Role Models in ZI-WBK Development

Officials within USU are designated as role models in the USU values, which include being role models and leaders of change within USU in the context of bureaucratic reform, being role models for apparatus within USU regarding the importance of bureaucratic reform shift towards a cleaner, accountable, capable, and excellent university bureaucracy, and being role models for the values of the Ministry of Education, Culture, Research, and Technology and USU values which contain values of integrity, discipline, work achievement, performance improvement, and development of mindset and work culture.

4.1.1 USU Chancellor's Decree on the Determination of USU Bureaucratic Reform Role Model in 2021 (Download)
4.1.2 Documentation of the Integrity Pact Signing (Download)

5.1 Business Processes of USU Faculty of Social Sciences and Political Sciences

5.1.1 Business Process Map of the Universitas Sumatera Utara (Download)
5.1.2 SOP Business Process Map of the Universitas Sumatera Utara (Download)
5.1.3 Business Process Map of USU Faculty of Social Sciences and Political Sciences (Download)
5.1.4 USU Chancellor's Regulation on the Organization and Governance of Faculties in the USU Environment (Download)
5.1.5 Business Process Map of USU Faculty of Social Sciences and Political Sciences (Download)
5.1.6 Business Process Map of Supporting Services (Download)
5.1.7 List of Implemented Standard Operating Procedures (SOP) (Download)
5.1.8 Forms of Running Standard Operating Procedure (SOP) in USU Faculty of Social Sciences and Political Sciences Working Units (Download)
5.1.9 Evidence of Standard Operating Procedures (SOP) Implemented (Download)
5.1.10 Business Process Map of USU Faculty of Social Sciences and Political Sciences’s Aplikasi Satu Atap (ASA) Services (Download)

5.2 Audit and Monev of USU Faculty of Pharmacy

5.2.1 System Audit Form for National Higher Education Standards (SNPT) (Download)
5.2.2 Audit of Research Conformity with National Higher Education Standards (SNPT) (Download)
5.2.3 Internal Quality Audit (AMI) Report Cycle 16 Year 2023 Academic Faculty of Social Sciences and Political Sciences USU (Download)
5.2.4 Control and Follow-up Plan Meeting Report Cycle 15 (Download)
5.2.5 E-Office Evaluation Instrument (Download)
5.2.6 E-Office (ASA) Activity Evaluation Form (Download)
5.2.7 Result of Lecturer Evaluation from Students in the Class of 2022 (Download)
5.2.8 Result of Lecturer Evaluation from Students in the Class of 2021 (Download)
5.2.9 Documentation of USU Faculty of Social Sciences and Political Sciences PPID Monitoring and Evaluation Result (Download)
5.2.10 The 2020 Public Information Service Report (Download)
5.2.11 The 2021 Public Information Service Report (Download)
5.2.12 The 2022 Public Information Service Report (Download)
5.2.13 Documentation of USU Faculty of Social Sciences and Political Sciences PPID Monitoring and Evaluation Result (Download)
5.2.14 The 2024 USU Faculty of Social Sciences and Political Sciences Aplikasi Satu Atap (ASA) Evaluation (Download)

5.3 Control and Follow-up Meeting (RTL)

5.3.1 Control and Follow-up Meeting Report Cycle 15 Year 2022 (Download)
5.3.2 Follow-up Report on Public Complaints in USU Faculty of Social Sciences and Political Sciences (Download)
5.3.3 Follow-up Report on Conflicts of Interest in USU Faculty of Social Sciences and Political Sciences (Download)

5.4 USU Digital Application Service Guidelines and Standards

5.4.1 Fixed Operating Procedures (SOP) One-Stop Application (ASA) (Download)
5.4.2 Guidelines for Using the Human Resources Management Information System (SIMSDM) (Download)
5.4.3 E-Office Standard Operating Procedures (SOP) Measurement 2023 (Download)
5.4.4 Standard Operating Procedures (SOP) for Transition Outgoing Letter (Download)
5.4.5 Standard Operating Procedures (SOP) for Incoming Mail (Download)
5.4.6 Business Process Map of USU Faculty of Social Sciences and Political Sciences One-Stop Application (ASA) (Download)
5.4.7 Use of Information Technology Applications in Performance Measurement (Lecturer) (Download)

6.1 Staff Requirement Planning

6.1.1 Regulation of the Minister of Administrative Reform and Bureaucratic Reform (PANRB) on Position and Workload Analysis Guidelines (Selengkapnya)
6.1.2 Regulation of the Minister of National Education on Job Details of Work Units within the Directorate General of Quality Improvement of Educators and Education Personnel (Selengkapnya)
6.1.3 Statute of the Universitas Sumatera Utara (Selengkapnya)
6.1.4 USU Position Map 2021 (Selengkapnya)
6.1.5 USU Human Resources Bureau Strategic Plan for the Period 2020-2024 (Selengkapnya)
6.1.6 USU HR Development Roadmap 2020-2024 Period (Selengkapnya)
6.1.7 USU Chancellor's Regulation No. 5 of 2021 concerning Organization and Governance of Faculties in the USU Environment (Selengkapnya)
6.1.8 Acceptance Announcement of Civil Servant Personnel 2023 (Selengkapnya)
6.1.9 Board of Trustees Regulation No. 17 of 2016 concerning USU General Policy for the Period 2020-2024 (Selengkapnya)
6.1.10 ABK Based Human Resource Planning of 2019-2023 (Selengkapnya)
6.1.11 USU Chancellor's Regulation No. 21 of 2017 concerning Human Resource Management (Selengkapnya)
6.1.12 Regulation of the Minister of Administrative Reform and Bureaucratic Reform (PANRB) No. 1 of 2013 (Selengkapnya)

6.2 Appointment of Lecturers and Education Personnel

6.2.1 Recruitment of Permanent USU Education Personnel and Completeness of Files in 2023 (Download)
6.2.2 Staff Assessment (Download)

6.3 Rotasi Mutasi

6.3.1 USU Faculty of Social Sciences and Political Sciences Memorandum of Service 2023 (Download)
6.3.2 Regulation of the National Civil Service Agency (BKN) of 2019 concerning Procedures for Implementing Mutations (Download)
6.3.3 Service Standards for Proposed Mutation / Transfer of USU HR Bureau 2019 (Download)

6.4 Competency-based Employee Development

6.4.1 Government Regulation No. 101 of 2020 regarding Education and Training for Civil Servant Positions (Download)
6.4.2 USU Rector Regulation No. 2 of 2017 regarding HR Management System in USU Environment (Download)
6.4.3 Training Need Analysis for USU Lecturers and Education Personnel (Download)
6.4.4 Planning and Budgeting Letter of Assignment (Download)
6.4.5 SAKIP Technical Training Letter of Assignment (Download)

6.5 Employee Performance

6.5.1 Regulation of the Head of the Civil Service Agency No. 21 of 2011 on Guidelines for the Implementation of Civil Servant Position Evaluation (Download)
6.5.2 Regulation of the Head of the Civil Service Agency No. 34 of 2011 on Guidelines for the Preparation and Assessment of Employee Work Targets within BKN (Download)
6.5.3 Government Regulation No. 46 of 2011 regarding Performance Appraisal of Civil Servants (Download)
6.5.4 Government Regulation No. 30 of 2019 regarding Performance Appraisal of Civil Servants (Download)
6.5.5 Government Regulation No. 35 of 2019 regarding the Granting of Thirteenth Salary, Pension, or Allowance (Download)
6.5.6 USU Rector Regulation No. 21 of 2017 regarding HR Management System in USU Environment (Download)
6.5.7 Regulation of the Minister of Finance No. 110/PMK.05/2010 regarding the Provision and Procedures for Payment of Meal Payments for Civil Servants (Download)
6.5.8 USU Rector Regulation No. 02 of 2018 regarding USU Lecturer Remuneration System (Download)
6.5.9 USU Rector Regulation No. 03 of 2018 regarding the USU Education Personnel Remuneration System (Download)
6.5.10 USU Chancellor's Regulation No. 21 of 2017 regarding HR Management System in USU Environment (Download)
6.5.11 Rector's Decree on USU Input Cost Standards for Fiscal Year 2018 (Download)
6.5.12 Guidelines for Using the Publication and IPR Management Information System (Download)
6.5.13 Circular Letter of the Secretary-General No. 154383/A.A3/KP/2019 regarding Procedures for Proposing Satyalencana Karya Satya for Civil Servants within the Ministry of Education and Culture for the 2020 Period (Download)
6.5.14 Socialization of Book One of Educator Certification for Lecturers in 2019 (Download)
6.5.15 Socialization of Book Two of Educator Certification for Lecturers in 2019 (Download)
6.5.16 Socialization of Book Three of Educator Certification for Lecturers in 2019 (Download)
6.5.17 Circular Letter No. 22 of 2020 regarding Preparation for Awarding Outstanding Employees within the Ministry of Education and Culture (Download)
6.5.18 Regulation of the Minister of Education and Culture of the Republic of Indonesia No. 30 of 2018 regarding the Awarding of Outstanding Employees within the Ministry of Education and Culture (Download)
6.5.19 Guidelines for the Selection of Outstanding Academic Administrative Personnel in 2019 (Download)
6.5.20 Guidelines for Selection of Outstanding Archivists in Fiscal Year 2019 (Download)
6.5.21 Guidelines for the Selection of Outstanding Lecturers in the Science Technology and Social Humanities Category in Fiscal Year 2019 (Download)
6.5.22 Guidelines for Selection of Outstanding Financial Managers for the Fiscal Year 2019 (Download)
6.5.23 Guidelines for the Selection of Outstanding Laboratorians in Fiscal Year 2019 (Download)
6.5.24 Guidelines for Selection of Outstanding Librarians for the Fiscal Year 2019 (Download)
6.5.25 Presidential Decree for the Awarding of the Satyalancana Karya Satya Honor Roll No. 26 of 2018 (Download)
6.5.26 USU Rector Regulation No. 02 of 2017 regarding Discipline Enforcement about Remuneration Payment for Permanent Civil Servant Education Personnel and Permanent Non-Civil Servant Education Personnel in USU Environment (Download)
6.5.27 Implementation of Electronic Attendance Machine for Employee Attendance in Meal Payment 2018 (Download)
6.5.28 Invitation to the Meeting of the Education Personnel PNS Performance Appraisal Team in 2021 (Download)

6.6 Employee Rules and Code of Conduct

6.6.1 USU Code of Ethics (Download)
6.6.2 Government Regulation No. 53 of 2010 on Civil Servant Discipline (Download)
6.6.3 Government Regulation No. 11 of 2017 on Civil Servant Management (Download)
6.6.4 Head of the Civil Service Agency Regulation No. 32 of 2011 on the Code of Ethics for Civil Servants (Download)
6.6.5 Regulation of the State Civil Service Agency No. 24 of 2017 concerning Procedures for Granting Leave to Civil Servants (Download)
6.6.6 USU Rector Regulation No. 37 of 2017 concerning the USU Ethics Committee (Download)
6.6.7 USU Chancellor's Regulation No. 38 of 2017 concerning the Code of Ethics for USU Lecturers (Download)
6.6.8 USU Rector Regulation No. 39 of 2017 concerning the Code of Ethics for USU Education Personnel (Download)
6.6.9 Service Standards for the Development of Non-Civil Servants Suspected of Committing Disciplinary Violations, Family Problem Disputes in the USU Environment (Download)

6.7 Personnel Information System

6.7.1 Regulation of the Minister of Research, Technology and Higher Education No. 61/2016 on the Higher Education Database (Download)
6.7.2 Circular Letter 2019 on Follow-up of Human Resource Management System (SIMSDM) Filling (Download)

7.1 Leadership Engagement

7.1.1 Planning Preparation

7.1.1.1 USU Strategic Plan 2020-2024 Period (Download)
7.1.1.2 Work Plan of the Faculty of Social Sciences and Political Sciences USU ZI-WBK 2020-2024 Period (Download)
7.1.1.3 Strategic Plan of the USU Faculty of Social Sciences and Political Sciences Undergraduate Program in Social Anthropology of the 2020-2024 Period (Download)
7.1.1.4 Strategic Plan of USU Faculty of Social Sciences and Political Sciences Doctoral Program in Development Studies 2020-2024 Period (Download)
7.1.1.5 Strategic Plan for USU Faculty of Social Sciences and Political Sciences Undergraduate Program in Public Administration Sciences 2020-2024 Period (Download)
7.1.1.6 Strategic Plan for the USU Faculty of Social Sciences and Political Sciences Undergraduate Program in Communication for the 2020-2024 Period (Download)
7.1.1.7 Strategic Plan for the USU Faculty of Social Sciences and Political Sciences Undergraduate Program in Sociology for the 2020-2024 Period (Download)
7.1.1.8 Strategic Plan for the USU Faculty of Social Sciences and Political Sciences Undergraduate Program in Political Sciences for the 2020-2024 Period (Download)
7.1.1.9 Guidelines For USU Planning and Development Meeting (Download)

7.1.2 Preparation of Performance Agreement

7.1.2.1 Perjanjian Kinerja Dekan Fakultas Farmasi dengan Rektor USU Tahun 2023 (Download)

7.1.3 Periodic Performance Achievement

7.1.3.1 LAKIP Report Format 2023 (Download)
7.1.3.2 Government Agency Performance Accountability Report (LAKIP) USU Faculty of Pharmacy in 2023 (Download)

7.2 Performance Accountability Management

7.2.1 Dokumen Perencanaan

7.2.1 USU Strategic Plan 2020-2024 Period (Download)
7.2.2 ZIWBK Strategic Plan of USU Faculty of Social Sciences and Political Sciences (Download)
7.2.3 Strategic Plan of the USU Faculty of Social Sciences and Political Sciences Undergraduate Program in Social Anthropology of the 2020-2024 Period (Download)
7.2.4 Strategic Plan of USU Faculty of Social Sciences and Political Sciences Doctoral Program in Development Studies 2020-2024 Period (Download)
7.2.5 Strategic Plan for USU Faculty of Social Sciences and Political Sciences Undergraduate Program in Public Administration Sciences 2020-2024 Period (Download)
7.2.6 Strategic Plan for the USU Faculty of Social Sciences and Political Sciences Undergraduate Program in Communication for the 2020-2024 Period (Download)
7.2.7 Strategic Plan for the USU Faculty of Social Sciences and Political Sciences Undergraduate Program in Sociology for the 2020-2024 Period (Download)
7.2.8 Strategic Plan for the USU Faculty of Social Sciences and Political Sciences Undergraduate Program in Political Sciences for the 2020-2024 Period (Download)
7.2.9 Guidelines For USU Planning and Development Meeting (Download)
7.2.10 Integrity Pact of Education Personnel (Download)

7.2.2 Results-Oriented Performance Planning

7.2.2.1 USU Strategic Plan 2020-2024 Period (Download)
7.2.2.2 Work Plan of the Faculty of Social Science and Political Sciences USU ZI-WBK 2020-2024 Period (Download)
7.2.2.3 Strategic Plan of the USU Faculty of Social Sciences and Political Sciences (Download)
7.2.2.4 Strategic Plan of USU Faculty of Social Sciences and Political Sciences Doctoral Program in Development Studies 2020-2024 Period (Download)
7.2.2.5 Strategic Plan for USU Faculty of Social Sciences and Political Sciences Undergraduate Program in Public Administration Sciences 2020-2024 Period (Download)
7.2.2.6 Strategic Plan for the USU Faculty of Social Sciences and Political Sciences Undergraduate Program in Communication for the 2020-2024 Period (Download)
7.2.2.7 Strategic Plan for the USU Faculty of Social Sciences and Political Sciences Undergraduate Program in Sociology for the 2020-2024 Period (Download)
7.2.2.8 Strategic Plan for the USU Faculty of Social Sciences and Political Sciences Undergraduate Program in Political Sciences for the 2020-2024 Period (Download)
7.2.2.9 Guidelines For USU Planning and Development Meeting (Download)

7.2.3 Determination of Key Performance Indicators (KPI)

7.2.3.1 Indicator Table of USU Strategic Plan 2020-2024 Period (Download)

7.2.4 Performance Indicators Meet SMART Criteria

7.2.4.1 Table of Key Performance Indicators of the USU Faculty of Social Sciences and Political Sciences for the 2020-2024 Period (Download)

7.2.5 Performance Report Drafted on Time

7.2.5.1 Procedures for Implementing SAKIP Evaluation & SAKIP Evaluation Report (Download)
7.2.5.2 Government Agency Performance Accountability Report (LAKIP) USU Faculty of Social Sciences and Political Sciences Year 2023 (Download)

7.2.6 Performance Report Provides Information on Performance

7.2.6.1 Recap of Evaluation Worksheet (LKE) Value of Work Units in USU Environment (Download)

8.1 Rules

8.1.1 Regulation of the Minister of Education and Culture of the Republic of Indonesia No. 29 of 2019 regarding Gratification Control within the Ministry of Education and Culture (Download)
8.1.2 USU Chancellor Regulation No. 9 of 2020 regarding Gratification Control in the USU Environment (Download)
8.1.3 USU Chancellor's Decree of 2021 regarding the Appointment of Personnel at the USU Gratification Control and Complaints Handling Unit (Download)

8.2 Commitment

8.2.1 Publications on USU Faculty of Social Sciences and Political Sciences Website (Download)
8.2.2 (Download)
8.2.3 (Download)
8.2.4 (Download)
8.2.5 (Download)
8.2.6 (Download)
8.2.7 (Download)
8.2.8 (Download)
8.2.9 (Download)
8.2.10 (Download)
8.2.11 (Download)
8.2.12 (Download)
8.2.13 (Download)
8.2.14 (Download)
8.2.15 (Download)
8.2.16 (Download)
8.2.17 (Download)
8.2.18 (Download)

9.1 Service Standard

9.1.1 Regulation of the Minister of Administrative Reform and Bureaucratic Reform of the Republic of Indonesia No. 15 of 2014 regarding Service Standard Guidelines (Download)
9.1.2 USU Chancellor's Regulation No. 14 of 2017 concerning Student Services Standards in the USU Environment (Download)
9.1.3 USU Chancellor Regulation No. 6 of 2021 regarding Service Standards in the USU Environment (Download)
9.1.4 USU Chancellor Regulation No. 32 of 2017 concerning Academic Service Standards in the USU Environment (Download)
9.1.5 Faculty of Social Sciences and Political Sciences One-Stop Application (ASA) Service Declacation (Download)
9.1.6 Business Process Map of the USU Faculty of Social Sciences and Political Sciences One-Stop Application (ASA) (Download)
9.1.7 Faculty of Social Sciences and Political Sciences One-Stop Application (ASA) Flow of Letter Submission (Download)

9.2 Culture of Service Excellence

9.2.1 Report on the Implementation of Workshop on Excellent Service and Complaint Handling of USU Faculty of Social Sciences and Political Sciences (Download)
9.2.2 Report on Training for the IS0 370001:2016 Implementation inside the Integrity Zone in Higher Education (Download)
9.2.3 Report on USU Faculty of Social Sciences and Political Sciences Annual Family Gathering 2023 (Download)
9.2.4 USU Faculty of Social Sciences and Political Sciences YouTube Account (Download)
9.2.5 USU Faculty of Social Sciences and Political Sciences Instagram Account (Download)
9.2.6 USU Faculty of Social Sciences and Political Sciences One-Stop Application (ASA) Instagram Account (Download)
9.2.7 USU Faculty of Social Sciences and Political Sciences Official Website (Download)
9.2.8 USU Faculty of Social Sciences and Political Sciences One-Stop Application (ASA) Official Website (Download)
9.2.9 List of Online Services in USU Faculty of Social Sciences and Political Sciences (Download)
9.2.10 USU Faculty of Social Sciences and Political Sciences One-Stop Application (ASA) E-Mail Address (Download)

9.3 Complaint Management

9.3.1 Online Complaint Media (Download)
9.3.2 Complaint Form for Alleged Gratification (Download)
9.3.3 USU Faculty of Pharmacy Service Complaint Media (Download)
9.3.4 Circular Letter on the Prohibition of Providing Food and Gifts (Download)
9.3.5 Online Aspiration and Complaint Service of USU Faculty of Pharmacy (Download)
9.3.6 Akun Instagram Official FISIP USU (Download)
9.3.7 Akun Instagram Official ASA FISIP USU (Download)
9.3.8 Website FISIP USU (Download)
9.3.9 Website ASA FISIP USU (Download)
9.3.10 Daftar Layanan Online FISIP USU (Download)
9.3.11 Email ASA FISIP USU (Download)

9.4 Satisfaction Assessment of Services

9.4.1 Regulation of the Minister of Administrative Reform and Bureaucratic Reform (PermenPAN RB) of the Republic of Indonesia No. 14 of 2017 regarding Guidelines for Preparing Public Satisfaction Surveys for Public Service Units (Download)
9.4.2 Service Satisfaction Questionnaire on the USU Faculty of Pharmacy Website (Download)
9.4.3 Student Satisfaction Questionnaire at the USU Faculty of Pharmacy (Download)
9.4.4 Evidence of USU Faculty of Pharmacy User Satisfaction Survey Per Year (Download)
9.4.5 Public Information Service Satisfaction Questionnaire at the USU Faculty of Pharmacy (Download)
9.4.6 Results of the USU Faculty of Pharmacy Student Satisfaction Survey (Download)

9.5 Information Technology Utilization

9.5.1 Evidence of Information Technology Implementation in Services (Download)
9.5.2 Layanan Berbasis Teknologi Informasi (Download)