The Faculty of Social and Political Sciences, Universitas Sumatera Utara (FISIP USU), held an event entitled Workshop Service Excellence & Professional Work Culture on Thursday, November 5, 2026. Held at the FISIP USU Theater Room, the event was organized by the USU Directorate of Human Resources (HR) in collaboration with the FISIP Committee. The event was officially opened after the singing of the national anthem, Indonesia Raya, and a prayer, followed by remarks from the Vice Dean for Administration, Finance, Human Resources, and Academic Infrastructure of FISIP USU, Dr. Emilia Ramadhani, S.Sos., M.A., and the Secretary of the Director of the USU Directorate of Human Resources, Joko Susilo, S.Kom., M.Kom.
The workshop's training materials were divided into three main sessions, led by speakers with expertise in their respective fields. In the first session, July Fathia presented the topic "Excellent Service and Service Satisfaction Management". This was followed by the second session, in which Amalia Meutia, M.Psi., Psikolog, presented material on "Effective Communication in Service Delivery". After a break for rest, lunch, and prayers (ISHOMA), the event continued with the third session, featuring the theme "Professionalism in Work Culture to Improve Services Towards ZI-WBK and WBBM", presented by Cholina Trisa Siregar, Ns., M.Kep., Sp.KMB.
The workshop aimed to strengthen HR competencies within USU, particularly in improving the quality of public services and building a professional work culture. By emphasizing service satisfaction and integrity zones (ZI-WBK/WBBM), this activity is expected to encourage the creation of an accountable, responsive, and excellent service-oriented work environment.
FISIP USU PUBLIC RELATIONS TEAM
Medan, November 9, 2026